This accessibility statement applies to the Live Life Better Derbyshire website.

This website is run by Derbyshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

    We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • our online health MOT is not currently fully accessible
  • there may not be sufficient colour contrast on some text elements
  • some of our online forms and applications are not fully accessible to screen reader software and may be difficult to navigate using just a keyboard

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email llbd.info@derbyshire.gov.uk or tel: 0800 085 2299.

We’ll consider your request and get back to you in 10 working days.

If you prefer to use British Sign Language you can contact us using a SignLive video interpreter. This service is available on Monday to Friday from 8am to 6pm.

We also have a telephone-based interpretation service for callers which is available in all the main languages spoken in Derbyshire.

To make changes to colours, contrast levels and font you can change your browser settings, install a browser extension in Chrome or use third-party software.

Derbyshire County Council also has a range of other information on its website including how to translate our website, our website standards and information on equality and diversity.

Find alternative ways to contact us.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we're not meeting accessibility requirements, please complete our contact form

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find alternative ways to contact us.

Technical information about this website’s accessibility

Derbyshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:

  • some of our videos are not captioned, or may rely on auto-generated captions and may not be completely accurate
  • there may be issues with the autocomplete attribution in some form fields
  • the site links to external content, the content of these websites may not be compliant with accessibility regulations
  • there may not be sufficient colour contrast on some text elements
  • most older PDF documents are not fully accessible to screen reader software
  • our online MOT is built and hosted through third party software and ‘skinned’ to look like our website. The MOT is not completely accessible

Interactive tools and transactions

Our online MOT is built and hosted through third party software and ‘skinned’ to look like our website. We are now working with the external supplier to ensure that the MOT is fully accessible as soon as possible.

You can take part in a telephone assessment if you are unable to use the online MOT. Tel: 0800 085 2299 to do this.

Content that’s not within the scope of the accessibility regulations

The Live Life Better Derbyshire website was published before September 2018 and is required to be fully accessible by September 2020.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

For example, we do not currently plan to fix infographics or recipes. Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Preparation of this accessibility statement

This statement was prepared on 2 October 2020. It was last reviewed on 2 October 2020.

This website was last tested on 1 October 2020. The test was carried out by Derbyshire County Council.